CONTENTS
- A. Service Philosophy
- B. Charges for Service
- C. Hours of Service
- D. Borrowing Privileges
- E. Circulation Policies
- F. Reference Service
- G. Photocopy and FAX Services
- H. Problem Behavior
- I. Unattended Children
- J. Bulletin Board
- K. Meeting Room Use
- L. Volunteers
- M. Emergencies
III. Personnel Policies
- A. Materials Selection
- B. Collection Maintenance
- C. Patrons Requests for Reconsideration
- D. Gifts
VI. Armstrong-Osborne Public Library Computer/Internet Usage Policy
I. Mission Statement
The Library’s purpose is to provide and promote a collection that satisfies and stimulates informational, recreational, and cultural needs from the age of earliest word and picture awareness through the senior years. It exists to serve the citizens of Talladega County. The word “citizens” refers to individuals of any age, economic or educational level, occupation, philosophy, or ethnic origin.
Recognizing that it cannot provide all services, the Library undertakes to fill the following roles: community information center, formal education support center, popular materials center, preschoolers’ door to learning and reference library. To this end, it shall strive toward the following goals:
➢ To serve the community as a reliable source of information
➢ To assemble, preserve, and administer the best in books and other library
materials in order to promote an enlightened citizenship and enrich personal lives.
➢ To initiate activities which will encourage the most effective use of these materials.
➢ To provide opportunity and encouragement for life-long education for people of all ages.
➢ To cooperate with educational, civic, and cultural groups and organizations whose aims are compatible with those of the Library.
(Amended: 1/99)
II. Library Service Policies
A. Service Philosophy
The Talladega Public Library, as a publicly supported institution, strives to provide free and equal access to information for all the people in the community it serves. In accordance with Article V of the Library Bill of Rights, the right to use the library will not be denied or restricted solely on the basis of a person’s origin, age, background, or views. Furthermore, the Library will attempt to circumvent physical barriers to access by
➢ ensuring that physical facilities comply with ADA Guidelines;
➢ providing some services via telephone, FAX, or e-mail;
➢ providing services to the institutionalized or homebound, within staff and funding limitations.
B. Charges for Service
In accordance with the Standards for Public Libraries in Alabama, services are provided free of charge with the following exceptions:
➢ replacement of lost library cards
➢ out-of-county cards
➢ photocopies, microfilm/fiche or computer printing
➢ FAX service
➢ overdue materials
➢ replacement of damaged or lost materials
(Amended: 1/99)
C. Hours of Service
The Library will be open the following hours:
➢ Monday through Thursday 9 am to 5 pm
➢ Friday – 9 am to 4 pm
➢ Saturday – 9 am to 3 pm
The Library will be closed on the days declared holidays by the City of Talladega.
Deviation from the regularly scheduled hours, for purposes of inventory, staff training, etc., may be approved by the Board of Trustees at the Director’s request. Such deviation will be publicized well in advance.
(Amended: 10/10)
D. Borrowing Privileges
1. Persons living in the county (residents) and persons working inside the City Limits of Talladega.
a. Eligibility requirements for residents and persons working inside the City of Talladega:
An adult borrower’s card may be issued to any full-time resident of the county aged 18 years or older; or a person working inside the City of Talladega. Juvenile cards may be issued to children under 18, and are over the age of 5 yrs old, and who are old enough to print or sign their name on the application; parent/guardian over the age of 18 with state issued picture ID must also sign and be made aware they will be responsible for the child’s books. Cares are free and are valid for one year. Upon expiration, they may be re-validated in person by verifying eligibility information and paying all fines or fees incurred. Replacement of all lost cards is $5.00.
(Amended: 8/11)
b. Verification of eligibility (residents):
Cards will be issued to residents who provide adequate identification through one of the following:
(1) valid Alabama driver’s license
(2) current utility bill showing name and Talladega County address
(3) current city or county high school photo ID card.
*A parent or legal guardian must provide verification for juveniles.
(Amended: 10/10)
2. Persons living out of the county (non-residents).
a. Eligibility requirements:
Borrower’s cards may be issued to non-residents over age 18 who fall into one of the following categories:
(1) temporary residents (including students)
(2) a resident of adjacent counties who regularly do business in the county.
*Cards are issued for an annual fee of $35 and are valid for one year. They may be revalidated by paying the annual fee, any outstanding fines or fees, and verifying eligibility information.
b. Verification of eligibility (non-residents):
Non-residents who fulfill eligibility requirements must present one of the following verifications:
(1) valid Alabama driver’s license
(2) current student photo ID and valid out-of-state driver’s license.
(Amended: 10/10)
3. Responsibilities of Borrowers
All borrowers should understand that the privilege of free use of library materials entails certain responsibilities. Completion of the application card indicates acceptance of these responsibilities.
a. Responsibilities:
(1) return of library materials by the due date
(2) care of materials to avoid damage
(3) payment of repair or replacement costs for damaged or lost materials.
b. Replacement of cards:
A replacement fee of $5.00 will be charged for lost cards. A replacement fee will not be charged for cards damaged due to normal wear and tear.
(Amended: 10/10)
4. Suspension of Privileges
Borrowers who fail to abide by library policies may have borrowing privileges suspended. Suspension may be incurred due to the following reasons:
➢ overdue library materials
➢ unpaid fees or fines
➢ continued abuse of library rules
➢ falsification of eligibility requirements
➢ abusive, destructive, or deviant behavior
The director reserves the right with Board approval to ban anyone who does not abide by the rules and regulations of the library or anyone who creates an environment that is, our could be dangerous to other patrons and/or library staff members.
*A borrower whose privileges have been suspended will be notified in writing. Reinstatement will be at the discretion of the Director; decisions may be appealed in writing to the Board of Trustees.
(Amended: 10/10)
5. Confidentiality of Records
All information in patron records is confidential and will not be given out to unauthorized individuals nor used for any purpose other than the normal conduct of daily library business.
(Amended: 1/99)
E. Circulation Policies
Materials are loaned free of charge to any patron who presents his/her unexpired library card in good standing.
1. Circulation Time
➢ Normal circulation time is two weeks.
➢ Items in high demand (best sellers, school assignments, etc.) may be restricted to circulation for specific periods with no renewal.
2. Limit on Items
➢ Adult cards carry a limit of 15 items; juvenile card limit is 10 items.
➢ Families are asked to limit total borrowing to 25 items at any one time.
➢ No more than 5 items by the same author or 3 items on a subject may be checked out to any patron.
3. Renewal
➢ Items may be renewed only once, either in person or by telephone.
➢ Reserve items may not be renewed.
4. Overdue Fines
➢ Overdue fines of 15 cents per item per day will be charged, based on a six-day week.
➢ Maximum overdue fine shall not exceed the price of the book or $10 whichever is less.
➢ A book return is provided at the Astrid Place entrance so that materials can be returned when the library is closed.
5. Reference Materials
➢ Reference materials may not circulate.
➢ Books may be placed on “temporary reference” when resources on a particular subject are limited.
6. Lost or Damaged Items
A borrower is responsible for all materials on his/her card. He/she shall notify the library immediately when items have been lost, stolen, or damaged. Overdue fines will accrue until the material is returned or replacement cost paid. When replacement costs are paid, an overdue fine will not also be charged. A receipt will be issued when payment is made.
Current replacement price shall be charged for lost or damaged items. If an item is no longer available, the charges will be as follows:
➢ hardback or audio book: $35.00 or original price if higher
➢ paperback book: $10.00 or original price if higher
If a patron finds and returns lost material before the item has been replaced, the replacement fee may be refunded less the overdue fine accrued. Refunds will not be made without presentation of the receipt issued by the library or the patron’s canceled check.
(Amended: 10/10)
F. Reference Service
All library patrons will be treated with equal courtesy and consideration, regardless of age or subject interest.
Staff responsibilities include providing factual information and assisting patrons in utilizing the library’s resources, but do not extend to performing extensive research. The degree of assistance given will depend on staff and time availability. Specific areas of inquiry are addressed below.
1. Contests, puzzles, school assignments, etc.
Patrons requesting such information are treated the same as any other patron, as assistance is not given based on the type of question or the patron’s perceived need. Staff will assist students in locating material to complete assignments, but not in completing the assignment itself.
2. Genealogical Questions
Staff will guide patrons in using the library’s resources, but cannot undertake to do genealogical research. Brief informational inquiries received by mail or telephone will be answered as quickly as time allows.
3. Legal or Medical Questions
Only spelling, brief dictionary definitions and factual information are provided. No opinion, interpretation, or advice will be given. Any legal or medical question will be met with the advice that the patron should seek out an attorney or a doctor.
4. Library Instruction
Staff will, on an informal basis as needed, explain the use of the catalog and other library materials. Formal instruction in the use of the library and library materials is available to groups and should be scheduled through the Director.
5. Telephone Service
Reference service will be provided for inquiries received by telephone just as if the patron were present in the library, but telephone requests will not take precedence over those of patrons present in the library. If locating the requested information is expected to take more than a minute, staff will take a name and number and return the call as soon as possible.
Exception: City Directory and cross-reference inquiries will not be handled by telephone. The patron may come into the library to check this source.
Telephone service does not extend to providing information about who is or is not in the building; staff will not page patrons or relay messages except in an emergency.
(Amended: 10/10)
G. Photocopy and FAX Service
1. Photocopy
Photocopy service is available. Patrons should request staff assistance prior to making copies in order to obtain the highest quality copies. No checks will be accepted without a valid borrower’s card. All copies and computer printouts are 25 cents per page.
(Amended: 10/10)
2. FAX Service
Both incoming and outgoing FAX services are available to the public. The fee for FAX services is as follows: $1.25 per page outgoing and 25 cents per page incoming.
(Amended: 10/10)
H. Problem Behavior
Problem behavior is any behavior which, either consciously or unconsciously, violates or restricts the rights of others to use the library.
Staff members should deal with problem patrons in the same manner that they themselves would like to be approached: with courtesy, tact, calmness, and common sense. Since problem behavior can range from the pitiful to the eccentric to the dangerous, the way the staff approaches each situation should depend on the type of behavior exhibited. Other staff members should be called on as necessary to provide security and/or self-confidence. The following guidelines should help the staff know what is expected of them in a problem situation:
➢ Approach the individual in question, explain the Library’s position on the problem behavior, and state the need for the behavior to cease.
➢ If the situation is judged too serious to handle alone, call for back up from a co-worker or from the Director.
➢ If the individual continues problem behavior or does not leave the building when instructed the Director or senior staff member should call the police immediately and alert other staff as necessary. When the police arrive, the staff member who called them and those who witnessed the incident should answer any questions from the police.
➢ In an emergency situation, common sense should preempt protocol; any staff member should call the police from the nearest telephone.
➢ The director reserves the right with Board approval to ban any patron who creates a disturbance whether considered dangerous or otherwise. A ban limit will be determined depending on the incident(s) in question.
(Amended: 10/10)
I. Unattended Children
Children of all ages are encouraged to attend the Talladega Public Library with their parents to take advantage of the resources available for them to meet their educational and recreational needs. Adequate staff is not available to supervise unattended children or to prevent their leaving the building. The safety of children should be insured by the presence of an adult.
Children under twelve are particularly vulnerable. Their safety and well being would be endangered if they were sent from the building for misbehavior or left alone in the dark outside the facility after business hours.
While it is the responsibility of the parents to ensure appropriate behavior of their children while in the library, the library staff has been instructed to inform the child immediately of any misbehavior. This initial intervention is particularly important if the parent fails to notice or is unable to control the child’s behavior. Prompt action assures the rights of other patrons who might be disturbed by noisy or disruptive behavior.
1. Disruptive Behavior: Attended Children
When the staff observes inappropriate behavior that the parent fails to see or ignores, they will take the following actions:
a. Ask the child(ren) to behave appropriately
b. Inform the parent if disruptive behavior continues
c. Ask the family to leave if the parent refuses or is unable to control the child (Amended: 1/99)
2. Disruptive Behavior: Unattended Children
If a vulnerable child is alone in the library and the staff observes inappropriate behavior, they will take the following actions:
a. With the child’s help, obtain the parent’s name and telephone number
b. Call parent, inform him/her of the library’s policy, and request that the child be picked up
c. If the parent cannot be reached within an hour, call the authorities and ask them to assume responsibility for the child
(Amended: 1/99)
3. Frightened Unattended Children
If a child is found in the building frightened or crying, the staff member should first of all reassure him, then determine whether a parent or attending adult is in the building. If yes, staff member should accompany the child through the building to find the adult. If no, staff member should bring child to the staff work area and attempt to identify and contact the parent. In either case, after reuniting the child and parent, the staff member should explain the library’s policy regarding unattended children. (Amended: 1/99)
4. Toddlers
Those children too young to read and entertain themselves with library materials.
While it is important to bring children to the public library at a very early age, their short attention span dictates the necessity of brief visits. They should be supervised at all times, both to prevent injury to themselves and to avoid disturbing other patrons.
Upon request, a staff member will recommend books or furnish recommended lists of books for differing age groups.
(Amended: 1/99)
5. After Library Hours
If a vulnerable child is left alone at the library at closing time, the following procedures will apply:
a. Staff member will attempt to contact a parent. If he/she cannot reach a parent on the first attempt, the authorities will be contacted to ensure the safety and well being of the child.
b. Two staff members will remain with the child until either parents or the police arrive.
c. If a parent (or other responsible adult) picks up the child, library policy will be explained and a copy of the written policy given to the parent.
d. Under no circumstances will library staff members transport or take the child away from the building.
If the library staff observes significant evidence of abuse or neglect of children, they should bring this to the attention of the library director so that the authorities can be notified. (Amended: 10/10)
6. Unattended Young Users (twelve years and over)
While the above policies address the handling of children up to twelve years of age, a significant amount of the library’s staff time is spent dealing with young people over twelve. These users tend to come in groups, or to gather in groups once they are here. They sometimes are working on assignments, but sometimes are just socializing or waiting for a parent to pick them up after work. Their behavior is often distracting and sometimes boisterous. The library staff has been instructed to maintain order during these busy times while trying to assist the young users, as well as any other patrons, in obtaining whatever materials they need.
In case of disruptive behavior, the following procedures will be followed:
a. Staff courteously instructs the young person to respect the library setting and behave appropriately. The young person is told that he/she will be asked to leave if intervention is again necessary.
b. If disruptive behavior continues, staff will ask the young person to leave. He/she is not permitted to return that day, and other staff members should be informed.
c. If the young person is uncooperative and causes a scene, the police should be called to assume responsibility.
(Amended: 1/99)
7. Chronic Disruptive Behavior
If a child or youth exhibits disruptive behavior on a regular basis, the following procedures will apply:
a. The Director will contact the parent(s) to apprise them of the situation.
c. Both parents and child will be told that any further disruptive behavior will result in suspension of library privileges for the following periods of time:
➢ First offense – one week
➢ Second offense – two weeks
➢ Third offense – rest of school year
*If the child must have library materials during times of suspension, a parent may check out materials for him.
(Amended: 1/99)
8. Summary Statement
It is the sincere desire of the Talladega Public Library to serve the needs of all patrons, regardless of their ages. The rules and regulations concerning young people are designed to protect the rights and needs of all people who use the library. We solicit the cooperation of parents and responsible adults in our endeavor to maintain an atmosphere that is conducive to learning and enjoyment by all visitors.
(Amended: 1/99)
J. Bulletin Board
1. Display Space
➢ Display space is provided for the purpose of information and publicity.
➢ Primary space is reserved for library news.
➢ Secondary space, if available, is for community news pertaining to non-profit organizations.
2. Community Material
➢ Community material must be left with a library staff member, who will date and post it.
➢ Maximum display time is one month.
➢ No materials will be accepted contingent upon their return.
3. Material Content
➢ No material of a religious, political, or offensive nature will be posted, nor will any promoting the sale of a commercial product or service.
➢ All exceptions are subject to the approval of the Director.
4. Free-standing Display
➢ Some space will be allocated on the free-standing display in the foyer for patrons to post notices of items or services to be bought or sold.
➢ No offensive material may be posted.
➢ All notices should be dated, as the board will be cleared seasonally.
*Display areas are to be kept neat, attractive, and in good taste. Visual clutter is to be avoided. (Amended: 1/99)
K. Meeting Room Use
The Library has two large meeting rooms which will accommodate approximately two hundred people per room . Both are non-smoking areas. They are available during normal library hours on a first-come first-served basis by prior registration. If it is necessary to hold a meeting outside of normal library hours, a library staff member MUST be present until the meeting adjourns. The group or person responsible for this meeting will have to agree to pay the library staff member a $50 fee for remaining after hours to oversee the correct and safe closing of the library facilities. They may not be used for religious or political meetings, private parties, or meetings to promote commercial interests. An adult must be in charge at all times; this individual agrees to assume responsibility for any damages. If refreshments are to be served a refundable deposit of $100 will be required. Use is scheduled through the Director.
1. Refreshments—a $100 refundable deposit is required
➢ Refreshments may be served.
➢ A facility is now available for cooking, preparing, or storing food or drinks.
➢ A 10-cup coffeemaker and a large coffee urn are available. Be sure to empty and clean thoroughly after use.
➢ No alcoholic beverages are permitted.
➢ Please clean up any spills promptly to avoid staining carpet or furniture. Supplies in the cabinets are for library programs, not for use by others.
2. Setting up the Room
➢ Tables and chairs may be arranged to suit the group’s needs.
➢ Setting up is the responsibility of the group.
➢ A projection screen, slide projector, large TV with videocassette player, two tables, and about 50 chairs are available for use. Additional furniture may be brought in after clearing with the Director.
➢ Furniture should be put back where it belongs and room returned to its original condition after meeting ends.
➢ Thermostat may not be adjusted. (Amended: 10/10)
L. Volunteers
Volunteers can be invaluable to a library and its staff when each role is clearly understood. Volunteers must be a minimum of 14 years of age. Applicants will be screened to ensure that they will contribute to the smooth operation of the library. Hours should be on a regularly scheduled frequency that is convenient to both parties. A minimum of two consecutive hours per time is desirable. When possible, a volunteer’s preferences as to type of work performed will be considered. A supervisor will be assigned to each volunteer, and reviews of work and mutual satisfaction with assigned tasks will be conducted periodically. (Amended: 1/99)
M. Emergencies
In case of any threatening or emergency situation, the library staff will take action to ensure the safety and well being of any people in the building and, secondarily, of the collection itself. Common sense and good judgment are to be exercised in any situation. The procedures set forth in the Emergency Procedures Manual, kept at the circulation desk, will serve as guidelines.
(Amended: 1/99)
III. Personnel Policies
Since the Library is a Department of the City of Talladega, all personnel matters are handled in accordance with the policies set forth in the City of Talladega Personnel Systems Manual and Employee Handbook.
(Amended: 1/99)
IV. Continuing Education
Recognizing that a well-trained staff is a valuable asset, the Library will support regular continuing education for all staff. This support may take various forms and will be scheduled and administered by the Director. The activities below would be acceptable.
A. In-service Training
➢ Normally would include all staff, would take place in the building, and would necessitate adjusting usual hours of service.
➢ Board of Trustees will approve all such adjustments, and sufficient notice will be given to the public.
➢ Staff required to work extra hours would be given compensatory time off.
B . Professional Meetings and Workshops
➢ Useful workshops are often associated with professional meetings, and interaction with others in the library field is an important means of growth and learning.
➢ The Director will schedule attendance at such events and will endeavor to assure suitable opportunities for all staff.
➢ The Library will reimburse all registration fees and travel expenses and employees will receive compensatory time off if necessary.
C. Formal Education
➢ The Library cannot financially support course work aimed at earning a degree. However, since it can only benefit from better-educated staff, every effort will be made to adjust individual employees’ schedules in order for them to pursue a better education. It should be clearly understood that library services must not be interrupted and that the employee must fulfill all job responsibilities.
➢ Occasionally it may be desirable for a staff member to enroll in a formal education course as a means of job training. The Director will determine the desirability of such an action and recommend it to the Board of Trustees. If approved, the Library would pay tuition, fees, and travel expenses. (Amended: 1/99)
V. Collection Development
A. Materials Selection
1. Community Profile
The Library serves primarily the northern part of a county of some 76,000 people. According to 1990 Census figures the population is about 69 percent white and about equally comprised of males and females. Projected figures suggest that over the next fifteen years, the percentage of non-whites will increase and females will outnumber males. The largest age group is between 25 and 44, and significant increases in that and the 45 to 64 age group suggest that the population is aging. The rural population constitutes 45.5 percent of the total. The majority of adults have a high school education or less. Median income of $21,378 is below that of the state ($30,056). Religion is an important factor; the telephone directory lists 200 churches, about half of them Baptist. The Library serves the Talladega City and county schools as well as four church-affiliated private schools and an increasing number of families who home-school their children. The presence of the Alabama Institutes for the Deaf and Blind is a factor. Though its student populations are served by on-campus libraries, the Public Library does serve as an additional resource for its students and faculty. In addition, graduates tend to stay in the area, so Talladega has a larger than usual percentage of citizens who are physically handicapped.
(Amended: 1/99)
2. Purpose
In order to fulfill its stated goals, the Library must, within budgetary and spatial constraints, endeavor to provide materials to fill the needs of this diverse group. To that end, the materials selection policy attempts to
a. provide a framework to guide librarians in selecting materials and
b. inform the public about selection principles.
(Amended: 1/99)
3. Responsibility
Final responsibility and authority for materials selection rests with the Director, who operates within the framework of policies adopted by the Board of Trustees. The staff’s knowledge of the collection and the needs of the community will be a part of the selection process.
The presence of materials in the library must not be construed as a personal endorsement of their contents by any member of the staff or the Board of Trustees. The library has the responsibility of collecting materials expressing a variety of views and opinions, some of which the persons responsible for maintaining the library may find personally unacceptable.
This selection policy is based on the evaluation of materials, not on censorship of ideas. The Library subscribes to the principles of the American Library Association’s Library Bill of Rights, The Freedom to Read statement, Statement on Labeling, and Free Access to Libraries for Minors. (See Addenda for full texts.)
The Library recognizes that many materials are controversial and that any given item may offend some patrons. Responsibility for what children read rests with their parents and legal guardians; selection will not be inhibited by the possibility that materials may inadvertently be viewed by children. Selections will be made on the merits of the work within the guidelines outlined below. (Amended: 1/99)
4. Criteria for Selection
a. Non-Fiction
(1) contemporary significance or permanent value
(2) accuracy and objectivity of approach
(3) authority of author in the field
(4) clear presentation and readability
b. Fiction
(1) representation of important movements, genres, trends of national culture
(2) vitality and originality
(3) artistic integrity
(4) effective characterization
(5) authenticity of historical or social value
(6) sustained interest
c. Periodicals
(1) inclusion in Reader’s Guide to Periodical Literature
(2) frequency of use
(3) reputation and quality of publication
(Amended: 1/99)
5. Other Reasons for Selection
More specifically, materials will be selected for inclusion in the collection because they show merit in at least one of the areas below.
Areas of Merit
a. importance of subject matter
b. serious literary, artistic, political, or scientific value
c. permanence
d. timely value
e. purpose or intent of material
f. accuracy of content
g. authenticity of content
h. historical value
i. readability
j. scarcity of material on subject
k. reputation and significance of author, illustrator, editor,artist,
performer, etc.
l. popularity
m. local interest
n. reputation and professional standing of publisher
o. price
p. format
q. availability of material
(Amended: 1/99)
6. Use of Selection Aids
Ideally, every book considered for collection should be read by a librarian knowledgeable about selection, the library’s present resources, and the needs of local readers. Since lack of staff and the tremendous volume of publishing make this impractical, basic lists, special bibliographies, and book reviewing journals will be used as aids to selection. While reviews are an important source of information about new books, they will not be followed blindly, but with a critical eye and with local needs and requirements firmly in mind.
Aids Used in Selection
a. American Library Association bibliographies
b. Kirkus
c. Library Journal
d. Public Library Catalog and other Wilson catalogs
e. Publisher’s Weekly
f. School Library Journal
The library will not attempt to furnish textbooks or other materials needed for formal courses of study offered by schools at any level. Titles on school reading lists will be collected, but not in classroom quantities. Textbooks may occasionally be selected to fill voids in certain subject areas if no other suitable work can be located.
(Amended: 1/99)
7. Patron Requests
The Library welcomes patron interest in selection and will consider all requests for the acquisition of specific materials. The Library is not obligated to purchase any material not meeting its selection guidelines.
B. Collection Maintenance
The collection will be examined on a continuous basis for the purpose of weeding, rebinding, or repair of materials in order to maintain a current, balanced, attractive collection.
1. Reasons for Withdrawal
a. poor physical condition
b. dated or inaccurate material
c. lack of reader interest evidenced by lack of use
d. duplicates not justified by demand
e. items that do not meet current selection criteria
The controversial nature of materials shall not be sufficient reason for withdrawal unless the material has been subjected to full formal review as outlined in the following section.
(Amended: 1/99)
2. Patron’s Request for Reconsideration of Materials
Because tastes and opinions differ, some materials the library acquires may be offensive to some patrons. While the Library supports the principle of free access to published materials, it also supports the right of the individual to free expression of his opinion regarding the expenditures of publicly supported institutions. Under no circumstances will items be removed on demand, but if a patron objects to materials held by the library, he may submit a REQUEST FOR RECONSIDERATION OF LIBRARY MATERIALS. All such requests will be reviewed using the principles of this selection policy as a guide. In order for a request to be considered, the patron must:
a. be a registered borrower
b. file a completed request form with the Director
c. supply his/her full name and address. Anonymous complaints will not be considered.
After the completed form is received, the Director will review the material in question and attempt to answer the complaint to the patron’s satisfaction. If the patron is not satisfied with the Director’s action, he/she may request that the material be reviewed by a Materials Review Committee composed of the Director, one library employee, and three members of the Library Board of Trustees. All members of the committee except the Director will be appointed by the Chairman of the Board of Trustees. (Amended: 1/99)
C. Patron’s Request for Reconsideration of Materials
Because tastes and opinions differ, some materials the library acquires may be offensive to some patrons. While the Library supports the principle of free access to published materials, it also supports the right of the individual to free expression of his opinion regarding the expenditures of publicly supported institutions. Under no circumstances will items be removed on demand, but if a patron objects to materials held by the library, he may submit a REQUEST FOR RECONSIDERATION OF LIBRARY MATERIALS. All such requests will be reviewed using the principles of this selection policy as a guide. In order for a request to be considered, the patron must
1. be a registered borrower
2. file a completed request form with Director
3. supply his/her full name and address. Anonymous complaints will not be considered.
After the completed form is received, the Director will review the material in question and attempt to answer the complaint to the patron’s satisfaction. If the patron is not satisfied with the Director’s action, he/she may request that the material be reviewed by a Materials Review Committee composed of Director, one library employee, and three members of the Library Board of Trustees. All members of the committee except the Director will be appointed by the Chairman of the Board of Trustees.
The decision of the Materials Review Committee will be final.
D. Gifts
Monetary gifts are encouraged since they can most easily be used to fill needs in the collection. Gifts given in honor or in memory of someone are acknowledged with a personal letter, a suitable book is ordered and processed with a bookplate noting the donor and the person honored; and the person or family notified of the book’s placement in the collection. The disposition of sizeable gifts will be at the discretion of the Director, in accordance with the donor’s wishes and the Library’s stated policies.
Special collections may be accepted in accordance with the Library’s selection policy, but with the clear understanding that shelving these collections separately is discouraged.
The Library accepts gift materials that are in good condition. They will be considered for addition to the collection according to the selection policy. Disposition of gifts not meeting these criteria shall be at the discretion of the Director.
When gift materials are deemed no longer useful the Library will discard them on the same basis that it discards other materials.
Donors are advised that their gifts are tax deductible as donations to a non-profit organization and may be declared on their income tax returns as such. The Library cannot assign a dollar value to gift materials but it does, upon request, acknowledge each gift at the time it is received. The acknowledgement form is reproduced below.
(Amended: 1/99)
VI. Armstrong-Osborne Public Library Computer/Internet Usage Policy
Armstrong-Osborne Public Library
Computer/Internet Usage Policy
Adopted: May 4, 2010 , by the OPL Board of Trustees.
All prospective users of the computer lab must read and sign this document before access is allowed. This document will be kept on file for each computer user. Anyone under the age of 18 years old must have a parent’s or legal guardian’s signature.
We are pleased to offer computers, Internet and wireless access to our patrons. This access is compatible with AOPL’s stated goals of protecting intellectual freedom, providing information services and encouraging learning.
Internet users are connected to vast networks of information and ideas outside the Library. The Armstrong-Osborne Public Library has neither control over these resources nor complete knowledge of what is on the Internet. It is an unregulated medium. Information on the Internet may be reliable and current or it may be inaccurate, out-of-date, or unavailable. Some sites contain material that may be offensive and/or illegal. AOPL assumes no responsibility for the content of these or any other Internet sites. AOPL complies with the United States Copyright Law, and all other federal, state and local laws relating to the use of the internet and other electronic media.
Library staff can offer searching suggestions and may be able to answer some questions. In-depth training on Internet and personal computer use is not offered on a daily basis. Some staff members may be more knowledgeable on personal computer and Internet usage. These staff members may not always be available due to scheduling constraints.
The Library affirms and upholds the right and responsibility of parents to determine and monitor their children’s use of all Library materials and resources. It is not the Library’s policy, therefore, to decide to which ideas or information children should be exposed. The Armstrong-Osborne Public Library does reserve the right to use filtering hardware and/or software for Internet access. Ultimately, it is the parent’s or legal guardian’s sole responsibility for their children’s use of the Internet.
The Armstrong-Osborne Public Library will not assume any responsibility for damages, direct or indirect, (e.g. hacking) arising from the use of electronic services including the Internet. Users will be held financially responsible for any damages to computer hardware and software.
Internet access is a privilege given to all Library patrons. If the rules and regulations are not followed, then usage may be revoked. Following any infraction, privileges may be revoked temporarily or permanently. Any users whose privileges are revoked has the right to (1) request, in writing, from the Director, a written statement justifying the action and (2) submit a written appeal to the Director and, as a follow-up, meet with the Director, Board of Trustees and any involved member.
RULES FOR RESPONSIBLE AND ETHICAL USE
• A current AOPL card in GOOD standing will be required in order to use the computers.
• If you live within Talladega County, then there is no reason for you not to have a current Library card. If you live outside the Talladega County range, then a card can be purchased for $35.00 per year. This allows you the same privilege of computer use as a Talladega County resident; otherwise, 2 computers will be set aside for out-of-town non-cardholders usage. Their allotted time will be two (2) 30 min sessions per week.
• Patrons with a current AOPL card in good standing are allowed a maximum of 5 hours per week of computer usage in 1-hour blocks each time.
• All users, whether resident users or non-resident users, will be allowed to show their current in good standing Library card at the desk, sign in at the computer room sign-in binder. This sign-in sheet will contain your time in and time out information along with your initials. If anyone wishes to go over his or her time, he or she must approach the desk and sign in for additional time. Additional time will be granted to current AOPL cardholders if no one is waiting for a computer to use. Any and all time allowed within a specific time frame will count toward their weekly maximum.
• Computers may have up to 2 users per terminal; however, they must work quietly and not be a disturbance to other patrons. If a disturbance becomes a problem, then the person signed in will have access and the guest will be asked to leave the computer lab.
• Users agree, in advance, to pay for ALL pages they print (whether intended as a print out or not). The rate for printing is 25cents per page. Printing does count as part of the time limit.
• All children under the age of 13 years old must the accompanied by a parent or legal guardian or authorized teacher. The adult must remain at the computer terminal with the child at all times.
• Anytime sound is required with a patron’s Internet access, he or she must use earphones at all times. Patrons must provide their own earphones.
• All computer users must be (a) considerate of other patrons and of Library staff, must not (b) over use printing facilities, and must not (c) be irresponsible when using computer resources.
• Chat rooms, newsgroups, Myspace, Facebook, or FTP or telnet services are strictly prohibited. They will be blocked and attempts to override will be grounds for privilege suspension.
• Patrons are expected to be knowledgeable in basic computer operations. Library staff does not offer individualized instruction. The user is responsible for correct use and knowledge of the tools available on each computer.
• Patrons entering personal information (credit card numbers, social security numbers, etc.) do so at their own risk. Computers are located in public areas. As a result, electronic transactions of information and viewing screens could become public.
• Users must not save any files to any computer hard drive (C drive). User may save files to a jump drive (i.e. thumb drive). Library staff is available to help users who are unfamiliar with this procedure.
Any or all of the computers may be unavailable to the public at other times when necessary for staff training or for administrative functions.
WIRELESS ACCESS AND USE
Unfiltered wireless internet access is available to all patrons. Any patron who complies with the Library’s internet policy may use the wireless access service.
• You don’t need a plug or phone jack, just turn on your laptop.
• The library’s wireless network is unfiltered and does not provide a secure connection. Information to and from your laptop may be captured by anyone else with a wireless device and the appropriate software.
• Patron’s use the library’s wireless internet access at their own risk.
• The library encourages patrons to use virus protection, a personal firewall, and other measures on their laptop to protect personal information from disclosure.
• The library’s wireless internet access does not include the ability to print documents on library printers.
• Library staff is not able to provide technical assistance and no guarantee can be made that you will be able to make a wireless connection.
• The AOPL is not responsible for any loss of information or damage that may occur, either directly or indirectly, to any personal equipment or data, or for any damage or injury that arises from use of the library’s wireless internet access.
• The AOPL reserves the right to terminate any wireless network connection in accordance with federal, state, and local laws, regulations and policies.
EXAMPLES OF UNACCEPTALBE USE OF COMPUTERS AND INTERNET
(SOME OF WHICH MAY HAVE LEGAL CONSEQUENCES)
• Violation of another user’s privacy
• Unauthorized use of computer accounts, access codes or network ID#’s.
• Damaging or altering hardware and/or software.
• Violation of copyright laws or software license restrictions.
• Attempting to modify or gain unauthorized access to files, passwords or data belonging to others.
• Viewing, displaying, sending or receiving text or graphics, which may reasonable, be constructed as obscene, threatening or harassing.